About Saltmoore......
Nestled between the wild North Sea and the heather-draped moors, our name Saltmoore serves as a literal and evocative reflection of these two distinct yet harmoniously intertwined landscapes. The 19th century estate has been completely reimagined, redefining luxury hospitality. Saltmoore is a wellness-led sanctuary, providing guests with a sense of place. A place where we embrace the passing of time, and let the wild tide lead the way.
Following our successful opening, and with the business expanding as we prepare for the season, we are excited to announce that we are looking for enthusiastic and dedicated individuals to join our team.
The Front of House Porter is a key member of the reception team, responsible for delivering a warm welcome and exceptional first impression to all hotel guests. This role involves assisting with luggage, providing information, supporting the front desk, and ensuring the lobby and entrance areas are clean, organised, and inviting at all times.
Key Responsibilities
- Greet guests on arrival and departure in a friendly, professional manner
- Assist guests with luggage to and from rooms promptly and safely
- Escort guests to their rooms, explaining hotel facilities and services
- Check guests in and out efficiently using the hotel’s property management system
- Maintain cleanliness and presentation of the hotel entrance, lobby, and public areas
- Support the front desk with guest requests, messages, and deliveries
- Provide information about hotel amenities, local attractions, and transport options
- Arrange transportation services such as taxis when required
- Handle guest inquiries and resolve minor issues efficiently, escalating when necessary
- Ensure luggage storage areas are secure and well-organised
- Assist with group arrivals, departures, and events logistics
- Monitor the entrance area to ensure guest safety and security
Skills & Qualifications
- Strong computer skills, with the ability to use hotel management systems and standard software confidently
- Full Driving Licence essential as duties include providing a buggy service between our two hotel buildings
- Excellent interpersonal and communication skills
- Strong customer service orientation with a friendly and approachable demeanour
- Ability to remain calm and professional in a fast-paced environment
- Good physical fitness for handling luggage and standing for long periods
- Basic knowledge of the local area and transport systems
- Previous experience in hospitality or customer service is preferred
- Experience with check-in/check-out procedures and reservation systems is advantageous
- Flexibility to work shifts, including evenings, weekends, and holidays
Working Conditions
- Role involves standing for extended periods and frequent walking
- Regular lifting and handling of luggage
- High guest interaction in a busy, customer-facing environment
- Frequent use of computers and front office systems
Send your application today. Due to high volume of applications, if you do not hear back within 14 days, on this occasion your application has been unsuccessful. Travel to and from Saltmoore is essential.
We are committed to applying equal opportunities throughout our recruitment process. Saltmoore’s objective is to ensure that individuals are selected, and otherwise treated solely based on their relevant aptitudes, skills and abilities. If you require any reasonable adjustments to be made to the recruitment process, please state this on your original application or covering letter.
Recruitment Privacy Notice
We collect and process your personal data for the purpose of managing our recruitment process, including reviewing applications, arranging interviews or trial shifts, and assessing suitability for employment. Your information will only be shared with managers involved in the hiring process and will be handled securely in line with UK data protection laws. If your application is unsuccessful, your data may be retained for up to 6 months before being securely deleted.
If you have any questions about how your data is handled, please contact our People Operations team for our full policy.
