Is a reservation required to use the spa facilities?
Guests are welcome to enjoy the spa at their leisure. However, to secure use of the poolside loungers, we kindly request that you reserve a two-hour time slot in advance. Our team is always happy to assist with availability enquiries.
Do guests receive complimentary access to the Spa when staying at Saltmoore?
Guests who have booked their stay directly through the Saltmoore website or with our team are granted complimentary access to the spa facilities. For reservations made via third-party platforms, spa access is available at a rate of £45.00 per person, per day, for a two-hour session.
Can I reserve a table for dinner in advance?
Yes, we highly recommend reserving a table ahead of your arrival to ensure availability, particularly during peak times. Regrettably, we cannot guarantee availability on the day of arrival without a prior booking.
Do I need to pre-book spa treatments?
We kindly advise booking all treatments and poolside lounger access in advance to avoid disappointment, as we are unable to guarantee same-day availability.
Do you offer electric vehicle charging facilities?
Yes, Saltmoore offers electric vehicle charging points. To access the chargers, guests will need to download the Nexus Cloud app. Please note that usage is chargeable.
Are fridges available in the rooms?
Yes, each of our guest rooms includes a mini fridge for your convenience.
Are ironing facilities provided in the rooms?
Yes, all guest rooms are equipped with an iron and ironing board.
Is Saltmoore a pet-friendly destination?
Certain rooms are pet friendly, and we encourage guests to contact us directly to check availability. While pets are not permitted in the Brasserie or Spa, they are most welcome in the Orangerie and on the terrace.
Is there a fee for bringing pets?
A pet fee of £25.00 per pet, per evening, applies.
Are children permitted to use the spa facilities?
Children are welcome to use the swimming pool during our designated family swim times: 7:00am to 9:00am, and 5:00pm to 6:00pm daily.
What time is breakfast served?
Breakfast is served daily from 8:00am to 10:00am. Guests are invited to arrive at their leisure; however, please note that there may be a short wait during peak times.
May non-residents join for breakfast?
Yes, non-residents are very welcome to join us for breakfast. We recommend calling ahead to ensure availability. Breakfast is priced at £25.00 per person.
What is the difference between the Beach House and Saltmoore House?
The Beach House is located approximately 300 yards from Saltmoore House and features a tranquil lounge and bar area. Dining and spa facilities are situated at Saltmoore House, where guests are welcome to enjoy both buildings throughout their stay.
Are non-residents welcome for dining?
Yes, non-residents are welcome to dine with us. To ensure availability, we kindly recommend calling in advance to reserve a table.
Do you offer Afternoon Tea?
Afternoon Tea is served in the Orangerie daily between 14:30 and 16:00. We ask that guests provide at least 24 hours’ notice to ensure the best possible experience.
Is there a Spa Wellness Café?
Yes, our Wellness Café is located on the lower ground floor of the Spa. The menu includes wholesome offerings such as sandwiches, salads, broths, protein shakes and a selection of sweet treats.
Do you have twin beds available?
All of our beds are super king size or larger. While we do not offer twin configurations, we can provide separate bedding on request or offer interconnecting rooms for an additional fee.
Is there accessible parking and step-free entry to the hotel?
Yes, accessible parking is available and clearly marked near the hotel entrance. Saltmoore also offers ramp access and an internal lift providing step-free access to all levels. For added ease, we are pleased to offer transfers to and from the car park via our Saltmoore golf buggy.
Are the reception and public areas accessible?
Our reception area features a low-level desk and offers a quiet, music-free environment. A public accessible toilet is conveniently located adjacent to reception, positioned between both restaurants.
Are accessible guest rooms available, and how can they be accessed?
Yes, all floors are accessible via lift, and there are no steps at guest room entrances. Key card activation points are positioned at a suitable height for wheelchair users.
Are bedrooms equipped with accessible features such as low-level fittings and adjustable amenities?
Our accessible rooms include several features designed with ease and comfort in mind, including suitable plug socket heights and thoughtful spatial planning. Bed height and other details can be discussed at time of booking to ensure specific needs are met.
What features are available in the accessible bathrooms?
Our accessible bathrooms are fully level with no steps or lips, and feature an emergency pull cord, ample turning space for wheelchair users, grab rails around the toilet and within the shower, a shower seat, a handheld shower and a rainfall shower option.
Is there fire safety provision for guests with hearing impairments?
Yes, rooms are equipped with visual fire alerts and under-pillow vibrating alarms to ensure the safety of hearing-impaired guests.
Are the dining areas accessible and inclusive?
Yes, there is level entry to all dining areas, including the Brasserie and the Orangerie. Our dining spaces are adaptable, offering a combination of seating arrangements, adjustable lighting for guests with visual needs, and quiet areas suitable for those who are neurodivergent or have hearing sensitivities.
