Privacy Policy

Saltmoore (Raithwaite Whitby Limited) is committed to protecting your privacy. This notice explains how we collect, use and safeguard your personal data when you browse our website, contact us, or make an enquiry or booking.

We aim to be clear and transparent about how your information is used, and to handle it responsibly at all times.

Who we are

Saltmoore is operated by:

• Raithwaite Whitby Limited
• Company number: 06208603
• Registered address: 1 Granard Business Centre, Mill Hill, London, NW7 2DZ

If you have any questions about this notice or how we use your data, please contact:
datacomplaints@saltmoore.co.uk

What personal data we collect

We collect personal data when you interact with us, including:

When you contact us or make an enquiry

• your name
• email address
• telephone number
• details of your enquiry

When you use our website

• IP address
• browser and device information
• pages viewed and how you use the site

From bookings or third parties (where applicable)

If you make a booking or enquiry through a booking system or third-party provider, we may receive relevant details to manage your request.

 

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How we use your information

We use your personal data to:

• respond to enquiries and provide information
• manage bookings and guest relationships
• improve our website and services
• ensure the security and proper operation of our systems
• send you marketing communications where you have agreed to receive them

We only use your information where we have a valid legal basis to do so.

 

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Lawful basis for using your data

Depending on the situation, we rely on:

• Contract – to handle bookings or requests you make
• Legitimate interests – to operate and improve our services
• Consent – for marketing and certain cookies
• Legal obligations – where we are required to comply with the law

 

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Marketing

If you sign up to receive updates or offers, we may contact you by email.

You can change your preferences or unsubscribe at any time using the link in our emails or by contacting us at:
datacomplaints@saltmoore.co.uk

 

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Who we share your data with

We may share personal data with trusted third parties, including:

• website and IT providers
• booking and reservation systems
• payment providers
• marketing and analytics providers
• professional advisers where required

We only share data where necessary and ensure appropriate safeguards are in place.

 

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International Transfers

Where third parties process data outside the UK, we ensure appropriate protections are in place to keep your data secure.

 

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How long we keep your data for

We only retain personal data for as long as necessary, including:

• to respond to enquiries
• to manage bookings and guest services
• to meet legal and regulatory requirements

We may keep information longer where required for complaints, disputes or legal claims.

 

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Your rights

You have the right to:

• access the personal data we hold about you
• request correction of inaccurate data
• request deletion of your data in certain circumstances
• object to or restrict how your data is used
• withdraw consent where we rely on it

To exercise any of these rights, please contact:
datacomplaints@saltmoore.co.uk

 

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Complaints

If you have any concerns about how your personal data has been handled, please contact us in the first instance at:

datacomplaints@saltmoore.co.uk

We handle all data protection concerns centrally to ensure a consistent approach, proper investigation and a clear audit trail.

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/

 

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Security

We take appropriate measures to protect your personal data and keep it secure.

 

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Third party websites

Our website may include links to other websites. We are not responsible for their privacy practices and recommend you review their policies.

 

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CCTV and on site data

If you visit Saltmoore, CCTV may be in use for safety and security purposes. Separate notices at the hotel explain how this data is used.

 

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Changes to this notice

We may update this privacy notice from time to time. Any changes will be published on this page.