Terms & Conditions

These terms and conditions apply to all bookings made to stay at Saltmoore, whether made via our website, by email or over the telephone. They contain important information about your stay, and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please do not hesitate to contact us.

How to contact us

You can contact us by completing the form on the ‘Contact’ page of our website www.saltmoore.co.uk, by telephoning on 01947 661661 or emailing escape@saltmoore.co.uk

Your booking requests

Your booking will not be complete until you receive a confirmation number from us, at which point a contract will come into existence between you and us.

Accommodation Offers

All offers are subject to availability and cannot be used in conjunction with any other offer. For special offer bookings, these must be paid in full at the time of booking. Terms and conditions are subject to change. All offers are correct at time of publication, refer to the current rates valid and are for new bookings only. Pre-booking is essential. Offers cannot be applied to gift vouchers or special/public events unless otherwise stated.

In addition, the following apply:

Accommodation Offers and Packages: All dates offered are subject to availability and can change daily. Offers will be based on double occupancy unless otherwise stated. Offers can only be reserved directly with the hotel unless otherwise stated. Special offers and packages are to be paid in full at time of booking. No refunds, changes or transfers will be made. Any offer including dinner is based on a £50 allowance per person unless stated different.

Cancellation and Booking Policies

Advanced Bed & Breakfast Rates 

A credit or Debit Card is required to secure your reservation with a non-refundable full payment when making your booking. In the event of a cancellation or no shows, guests are held liable for the full amount of reservation. Full stay prepayment is also non-transferable in case of cancellation. We do recommend that you purchase travel insurance, even when travelling within the UK. Inclement weather can disrupt travel plans, so it is best to be covered where possible.

Flexible Bed & Breakfast Rates

For flexible rates, a Credit or Debit card is required to secure your reservation. The remaining balance, inclusive of any pre-ordered extras will automatically be taken 48 hours prior to arrival. If the reservation exceeds £500.00, a 25% non-refundable deposit will be taken at time of booking. This deposit is transferable and dealt with on a case-by-case basis, subject to availability. If you decide to cancel or amend your reservation, please do so at least 72 hours prior to arrival to avoid any further charges. If you wish to cancel or amend the booking within 72 hours of arrival, the full rate of the reservation will be charged. Where a deposit has been taken for a booking, this is non-refundable. We do recommend that you purchase travel insurance, even when travelling within the UK. Inclement weather can disrupt travel plans, so it is best to be covered where possible. 

Check-in & Check-out

Time: Unless otherwise agreed bedrooms will be available from 3pm and we kindly ask that bedrooms are vacated for 11am.

Guests travelling from outside the UK: If you are travelling from outside the UK, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months, and we may disclose this to a police officer or other official as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to Saltmoore to anyone who is unable to provide this information.

Guests under 18: Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to Saltmoore to anyone who is under the age of 18.

Pre-Authorisation

For pre-authorisation, a credit card will be required and a holding fee of £100.00 per day will be authorised in order for you to charge against the room throughout your stay. Any pre-authorisation not used, will be released after departure.

Charges

The price of your stay (which includes VAT) will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.

Saltmoore reserves the right to ask guests to provide a valid credit or debit card upon check-in.  A credit card pre-authorisation may be taken upon arrival for the full room rate (unless the room rate has been paid in advance), excluding the deposit. You may be required to show the debit or credit card used to pay your deposit upon check-in.  If the same card cannot be presented on arrival, the reception team may need to refund the original charge and re-take the accommodation charges from a new card.

All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room as these cannot be rectified after departure.

Service Charge

The optional service charge is a payment which recognises and rewards all employees who deliver outstanding guest service. The optional service charge is 12.5% on food and drink. If you do not wish to pay it, you can ask for it to be removed from your bill. The service charge is shared amongst all members of the Saltmoore team. We believe the whole team, regardless of their role, are involved in delivering outstanding guest service so it is fair to reward everyone.

Your Stay

During your stay, we ask that you comply with the following house rules:

Our Rooms: 

The images of our rooms and facilities on our website are for illustrative purposes only. Each part of Saltmoore is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.

Noise: 

All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.

No Smoking: 

No smoking or vaping is permitted inside Saltmoore at any time, whether in your room or elsewhere. Saltmoore has designated smoking areas, and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay if we find you have failed to comply with our smoking policy.

Pet`s and Children’s Policy: 

Children aged between 4 and 16 years staying in their parents’ room on rollaway beds are charged at £25.00 per child per night excluding breakfast. Children aged 3 and under are free of charge.

Pets are charged at £25.00 per pet per night.

Accidents: 

Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed to comply with health and safety obligations and for insurance purposes.

Inappropriate Behaviour: 

We kindly ask that you respect other guests and Saltmoore employees and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay if you fail to respect this policy.

Damage: 

We kindly ask that all guests respect Saltmoore rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.

Parking:

We are unable to take responsibility for your car or any belongings that are in your car whilst you are onsite.  Please make sure that all valuables are removed from your car and stored in the safes provided.

Restaurant Reservations

Please note that guests are required to provide card details to secure their reservation in The Brasserie at Saltmoore. For reservations of 6 guests or more, please contact our team directly to ensure we can accommodate. If you have reserved a table in our restaurant and decide that you no longer require the reservation, please kindly let us know 48 hours prior to arrival. For no shows or late cancellations, a charge of £20.00 per person will be applied to the credit card on file.

The Sanctuary at Saltmoore

Full payments for all spa treatments and spa day packages are required at time of booking and once booked becomes non-refundable. We do ask that all cancellations or transfers of date are requested 72 hours prior to reserved date.

Saltmoore Facilities

Use of any of the gym or fitness equipment, areas or facilities available at Saltmoore is entirely at your own risk. Induction sessions explaining how to safely and properly use the gym or fitness equipment can be made available upon request before using the facilities. You must not use any equipment or undertake any activity at Saltmoore unless you are satisfied that you are competent to do so in a safe and proper manner.

When using any equipment and facilities available at Saltmoore, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise Saltmoore staff of a medical condition relevant to your use of the equipment or facilities.

For all direct reservations, complimentary use of the swimming pool, sauna, steam room, jacuzzi and gymnasium is included in the stay. Booking restrictions may apply and reserved slots may be required. Please speak to the Saltmoore Team directly.

Damage & Loss

We provide a safe in each room for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely, and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Saltmoore. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.

We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

Your personal information

We will use the personal information you provide to us in accordance with our Privacy Policy and in line with GDPR regulations.

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